Friday, September 02, 2005

Persons That Have Been Barred Attempting to Enter

Nightclub and bar security training - by Excelsior Entertainment

When a person who has been barred from the nightclub, bar or restaurant premises attempts to enter- immediately stop them. Advise the person that they are not allowed on the establishment’s property and that they are trespassing. Advise them that a refusal to leave will warrant a call to the police and the establishment will press charges for trespassing. If the person is respectful and would like to speak to a manager regarding prior acts, check on the availability of the manager. If the manager is busy, advise the patron to come back during early working hours. If there is a legal order (order of protection) being violated, the manager should immediately call the police.

· Off-duty law enforcement or fellow employees will sometimes attempt to vouch for patrons. DO NOT ALLOW THIS! Remember, this is your place of business and the insurance policy is not their responsibility.

· Distraction techniques are sometimes used by patrons in an attempt to get other patrons into the establishment. An example of this would be a legal patron dropping an ID, and an illegal patron attempting to get in while security picks up the ID.

· WARNING: If you work door security, and are acting irresponsibly by letting minors in, remember two things:
1. Police departments do not send in minors who look like minors. They send in minors who look much older, and it is YOU who gets arrested, along with the place of business if they are served alcohol.
2. Minors have a tendency to bring more trouble and less money. Minors are not usually well financed, and many are into the "tough man" role.

· If the establishment is meant for high capacity, keep an accurate count at the door of persons inside the nightclub. This is very important for meeting fire and building regulations.

· Security should never leave the front door unattended. The GM or SM should schedule accordingly with inside security so that there is sufficient manpower to handle any situation. If possible, the doorman is not to involve themselves with the inside incident. Their priority is the entrance.

· Door security should be prepared to advise patrons waiting outside to move aside when inside security is removing an unruly patron from the establishment. The doorperson should be forewarned, so that they may clear a path before security reaches the door with the unruly patron. Also, the Door Security should make sure the door is open for safety and security reasons.

· Front door security should also make a note of unruly customers/patrons when they are being escorted out of the establishment, so that they can advise the GM or SM if a patron tries to re-enter at a later time and/or date.

· Security should always look for irregularities such as: a man walking out with a female’s purse, a bulge inside a patron’s jacket when they are leaving the place of business, a person leaving who is bleeding, a man carrying out an unconscious woman, etc. (See Situation/Reaction)

· Front door security should politely address patrons as they are leaving. Make them feel as if you value their patronage and it was a pleasure to serve them.

· Closing Time- this is the most common time for reckless activity. The establishment should try and disperse patrons slowly by staggering the intervals of closing time. Exiting patrons abruptly will cause numerous people to be in the parking lot at once. The parking lot is usually the hardest place to provide security.

· At closing time, the Security Manager should move the necessary amount of security outside and to the front door to monitor for highly intoxicated patrons who plan on driving home, irregularities, horseplay, etc.


(c) 2005 Excelsior Entertainment

Wednesday, August 03, 2005

The first thing the owner, manager, or security persons should do is identify trouble situations. What are the biggest concerns regarding security, in our place of business? Possible concerns could be:

- minors being admitted
- security being too forceful
- lack of communication between staff
- under staffed
- stairs, ramps, and exits not adequately lit

After identifying trouble situations, the potential risk associated with these situations should be identified by asking the following questions:

Ø What is the risk (in dollars) of any negligent or criminal acts that may occur in the nightclub/bar/restaurant?
Ø How much will this cost if something happens because of this mistake? When considering cost, think of all costs, not just the immediate ones. Loss of customers, increase in your insurance policy, and cost of litigation, are examples of costs that may be experienced later on. If you invest in simple radios, and it decreases the security problems within a matter of two weeks, it was a great investment.

(c) 2005 Security Behind Bars

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Tuesday, July 26, 2005

Nightclub security should not be overlooked. Many establishments have no training, or references for nightclub security and how it should be handled. When instituting nightclub security, having only one source of information is a good beginning to making a safer environment, but it’s not very thorough. The reason for this is because the training only consists of that one person’s knowledge. Ask yourself: is that person who is training your staff competent in what an insurance company (the people who pay the lawsuits) looks for, or what the local state law (New York vs. California) states?

It was the Committee of Excelsior Entertainment, made up of insurance, legal, and law enforcement professionals, that formed the concepts that are taught throughout the SECURITY BEHIND BARS training video and manual pertaining to nightclub security and nightclub liability. This video and manual will be yours to keep and should remain in the establishment to teach the new employees after the “once a year training personnel” have come and gone.